Always have your ID ready.
For pickup after the initial two weeks, visit our store located at 145 Besserer street.
Please specify if you have any special directions on your order such as "use the back door, leave with my neighbour John Smith, etc.."
Xpresspost. We pre-authorize your method of payment for $15, but pass on only what we are charged with no added service fees. Rates are dependent on package weight and dimensions. You will receive a tracking number, and a separate receipt for the shipping charges.
|Your Postal Code||Delivery Charge *, **|
|K1N, K1P, K1R, K2P||$4.99 + TAX*, **|
|K1A, K1B, K1G to K1M, K1S to K1V, K1Y, K1Z, K2A to K2J||$7.99 + TAX*, **|
|J8P, J8R, J8T, J8V to J8Z, J9A, J9H, J9J||$10.99 + TAX*, **|
|Orléans & Kanata: K1C, K1E, K1W, K4A, K2K to K2M, K2S, K2T, K2V||$10.99 + TAX*, **|
|Outside local delivery area||Contact: email@example.com|
All funds are processed in Canadian dollars.
For any areas outside the above-stated postal codes, delivery time-frames and price will be determined on a case-by-case basis.
Please contact our shipping staff for further clarification before making your order: firstname.lastname@example.org
Extra Charge Policies
Cancellation. ** No cancellation is possible after 12 PM on the day delivery is scheduled.
Over-weight. *Any orders that cannot be put into a bag or box of average size or are over the weight limit (i.e. too many items on the order, order over 15lbs) will be subject to an additional charge. Customers will be contacted in this event; however, we will not wait for confirmation and items will leave within the normal shipping window.
Returns. *Items ordered online are subject to the normal and current Agora returns policy. Please click here to read the full return policy. You will be provided with an original receipt with your order.
Signatures. Most deliveries can be left without a signature if requested by the customer in the comments of an order (in a mailbox, between screen and front door, etc.). It is the customer's responsibility to ensure that a suitable place is available for the delivery person to leave the package if he/she will not be available during the delivery window. In the case of such a request, the delivery becomes the customer's responsibility from the moment it is picked-up by the Agora's courrier of choice for delivery to this customer.
Mis-delivery. **Once an online order is placed for delivery it is your responsibility to ensure that the delivery address, contact number has been entered correctly and that someone will be available at the delivery address to accept the delivery and sign for your order during the delivery window. (Typically 2 pm to 5 pm)
**Should the delivery address not be entered properly, and should the order be delivered to the incorrect address as a result, the Agora takes no responsibility for the loss of these items. It will be the customer's responsibility to arrange to retrieve these items or to get ordered items back to the Agora in perfect condition (for refund) or to pay for a second order.
No refunds will be issued without the items being returned in perfect condition, and no second orders will be sent out without receiving second payment.
**Should the delivery fail for any reason, your order will be returned to the store and you will be charged for this return trip (same price as original).
Once received we will contact you regarding if you would like a second delivery attempt or the order to be switched to one of our available free services. Should you decide at this point to refund(cancel) your order you will be refunded the price of the ordered items but not the delivery and return charges.